Do we provide support via phone or chat?
No! For now, we provide support only via emails.
This is because most of our customers' issues and requests need technical responses, which involves sending screenshots and additional information about each issue, and this cannot be done via the phone. That is why emails are better for such cases. Emails give us also the time to think about some weird issues and make searches and investigations before replying to our customers with appropriate solutions.
The chat can be good as well for some specific quick questions. We are planning to add the chat in the future. However, we don't have plans to add support via phone for now.